Preparing your Rumia experience
Preparing your Rumia experience
Effective Date: June 1, 2025 · Last Updated: July 25, 2025
By accessing or using Rumia, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. These terms apply to all users including students, student agents, and any landlords who interact with the platform.
Rumia is a hostel listing and lead generation platform. We connect students looking for accommodation near DeKUT with student agents who list available rooms on behalf of landlords.
Rumia is not a rental agency. We do not own, manage, or guarantee any of the properties listed on the platform. We do not handle rent payments, tenancy agreements, or disputes between tenants and landlords. Any rental arrangement is strictly between the student, the agent, and the landlord.
When you choose to contact a listing on Rumia, you are presented with two options: Hostel Owner (direct contact with the landlord or caretaker) and Rumia Agent (contact through a student agent for guided assistance).
To initiate contact, you must be signed in and have a valid Kenyan phone number saved to your profile. Your phone number is shared with the agent or landlord so they can respond to your enquiry via WhatsApp.
Rumia collects and logs contact leads for commission tracking purposes. By contacting an agent or landlord through Rumia, you consent to your name and phone number being shared with that party.
Rumia reserves the right to remove any listing that is reported as inaccurate, misleading, or no longer available, and to suspend agents who repeatedly violate this.
Rumia operates on a lead generation model. When a student contacts an agent through Rumia and subsequently moves into the listed property, a commission fee is owed to Rumia by the landlord.
Some hostels are designated as commission-paying (managed by Rumia agents with landlord agreements), while others are not. The commission status is displayed on each listing.
Rumia offers a guided hostel tour service where a student agent accompanies you to visit hostels in person. Tours must be booked and paid for through the platform before the visit.
Violations may result in immediate account suspension without notice.
The Rumia name, logo, platform design, and all content created by Stratnovo are the intellectual property of Stratnovo. You may not reproduce, copy, or use any part of the platform for commercial purposes without written permission.
User-submitted content (listing photos, descriptions) remains the property of the submitter. By uploading content to Rumia, you grant Stratnovo a non-exclusive licence to display that content on the platform.
Rumia facilitates connections between students and agents. We are not responsible for:
Use Rumia's listings as a starting point. Always verify room conditions in person before paying any deposit or signing any agreement.
Rumia reserves the right to suspend or permanently terminate any account that violates these Terms of Service, engages in fraudulent activity, or damages the reputation or operation of the platform. No refund of any kind will be issued upon termination for cause. You may delete your own account at any time by contacting us at legal@rumia.co.ke.
These Terms of Service are governed by the laws of the Republic of Kenya. Any disputes arising from the use of Rumia shall be subject to the jurisdiction of Kenyan courts.
Email: legal@rumia.co.ke
Company: Stratnovo, Nyeri, Kenya